If you have done all of the above and still don’t see the credit or points by 90 days after the end of the offer period, please contact us.Įligible Card Members can redeem an Amex Offer by first enrolling in the offer in their online account or in the American Express® App and then using their enrolled Card to pay. Have not returned or cancelled your purchase.Made your purchase(s) before the offer expiredMade the purchase(s) at an eligible location (online, in-store, participating location, etc.). Met the purchase requirements (purchase amount or number of purchases) required in the offer terms to receive the offer.Made the purchase(s) with the same American Express Card to which you added the offer.Added the offer to your eligible American Express Card before making your purchase(s) at the merchant. If you don’t see the credit or points within these time periods, check to make sure you’ve done all of the following:
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